Signature Bank earnings down. That may not be so bad.

Signature Bank earnings down. That may not be so bad.

I wish we had not gotten everything so backwards.

It used to be that there were companies, who wanted to make money, and customers, who wanted to spend less (and get more). There was an old saying, “the customer is always right,” or “the customer is king.” Companies did what they could to attract and retain customers. Without the customers, they knew that they had nothing.

Now, enter stockholders. Suddenly these companies have a new source of revenue, and a new set of deliverables, that has nothing to do with whatever it is that they “look like” they do. It’s just a return-on-investment scenario. Companies are favored that are making the most money. Investors naturally think it’s a great thing if companies they have a stake in are making a lot of money. But so too do people who don’t own the stock. They get confused, and all up in the hype. Random people think it’s great for these companies to be making huge profits. They think it’s a sign of healthy economy if companies are making a lot of money.

If a company is making a lot of money, though, the customers are getting less, and paying more. There are no two ways about it. Everybody behaves as if they own shares in X Company, even if they don’t, and they all get super excited when the stock performance numbers are good. But those shareholders, or wannabe-shareholders, are the exact same people who, when wearing their consumer hats instead of their shareholder hats, will complain about the prices, or that they aren’t getting enough for their money.

It’s kind of like the “aspirational voters,” who vote Republican because that’s how they see themselves – they want to be rich people – even though every time they do so, they are actually rewarding the people who are cutting their chances of “making it,” that much more. They are voting against themselves as they actually are, and voting for themselves as they wish they were.

Signature Bank earnings down $100 million thanks to dud taxi loans

So yeah, Signature Bank’s earnings are down. This is a bank that said yes to the medallion loans when other said no. This is a bank that said yes to the company I work for (disclosure), and gave the most favorable rates for business expansion. This is the bank that will open a branch office on the 12th floor of an office building at $50 a foot rather than using street-level retail spaces at $250+ per square foot. From a customer’s perspective, this is a great bank (as banks go). Perhaps from a stock-ownership perspective, it’s not.

But we have to ask ourselves, who, really, is king nowadays? It’s certainly not the forgotten customer any more. That’s just the poor sod who actually buys the products. The only players you ever hear about are the shareholders. But far more of us are customers, of far more companies, than we are shareholders.

Why are we continuing to vote against ourselves?

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The glass broke.

The glass broke.

At first, while listening to this TED Talk, I wasn’t sure that it was relevant, though I wanted it to be. It’s a subject I’ve given a lot of thought to.

Lera Boroditsky: How language shapes the way we think.

The speaker hit on the example of “the vase broke” vs “he broke the vase,” and the implications of these two different KIND of observations implicit in our language constructs (different in kind, not in degree), and my thoughts went immediately to my own home, as recently as two nights ago.

I had opened the cabinet in the kitchen to retrieve a glass, a very particular one I had just recently bought, and it was cracked. I asked Phoenix – my other half – about it. “It broke.” This didn’t satisfy my English-language-fueled blame-lust, so I pressed on, saying something like, “Oh, I guess it just decided to break itself.”

Phoenix has lived in the U.S. a long time, but he was not born here, and English was not his first language. His was Tagalog, heavily influenced by Spanish.

So perhaps his way of describing such events does not show an unwillingness to take responsibility, as I have would have had it. Perhaps instead it shows an acknowledgement of the actual change that has resulted in the physical make-up of the world, to be weighed in its own merit.

I’d like everyone to watch this Talk, and identify ways in which their own thinking or behavior might be swayed by the ways we tend to describe things.

In truth, yes: “the glass broke.” I think I can learn to be ok with that.

Will we need a universal basic income in the future?

rosie-robotI was drawn into a conversation recently of whether we will need a universal basic income at some time in the not-so-distant future. This is something that I’ve been thinking about perhaps since I graduated from college, and I’m now a few years away from retirement. So it’s something I’ve thought of from time to time, over the years.

I’d like to share with you a couple of TED Talks on the subject that I came upon just within the last week or two. First, one by Martin Ford, called “How we’ll earn money in a future without jobs,” and another, by Rutger Bregman, “Poverty isn’t a lack of character; it’s a lack of cash.

There are others as well. But these two I found particularly key; the point drawn out of the first one is that even though this is a familiar tune we’ve heard numerous times before – the robots are going to put us out of work – the technology has shifted, not just in degree, but in kind, in ways that make it perhaps more of a realistic possibility now than at other times in the past. And the second illustrates the difference in peoples’ responses to everyday occurrences, decisions they have to make, life choices, etc., when comparing their financially-secure state with their financially-at-risk state. It makes the case for a guaranteed minimum income for reasons of what I’ll call social pragmatism, where the first one does so for reasons of technological encroachment on human employability.

It seems clear to me that the idea of “running the country like a business,” as some still say they want us to do today, is an idea whose time has simply passed. With more and more business processes being executed by machines, computers, systems, etc., what does running a business have to do with solving human problems?

I think the time has come, rather, to run the country like a junior high school concert band, or soccer team. Here, the coach/conductor is rightly more focused on building character, helping the team members to find their strengths, than on winning competitions. With a sufficient safety net such as our modern society ought to be able to provide, people can be led to find their own truths, their own best skills, and quite probably make the greatest contributions to society at large. In eliminating the survivalist “do unto others before they do unto you” kind of thinking, we can create an entirely different national dialog and identity.

A guaranteed minimum income can provide the means to that end. And it may well have to.

The Gift Horse of the GOP Tax Plan

The GOP tax plan is being sold with statements like “lots of people will be able to file their income tax returns on a post card. There’s no one who’s not gonna like that.”

Oh really? No one?

Here’s one: ME.

Look… When I install Windows 10 on a computer, the first thing it asks is if you want to install with the default settings, “Best for most people,” or to customize. I have studied each of these settings – there are about 15 of them – and in every single case, I reverse the default settings in order to protect our security and to meet my needs. The default settings are clearly best for Microsoft and perhaps other unnamed entities. But not for the user.

Do not for a minute presume that filing your income tax return on a document the size of a post card is going to benefit YOU. It’s going to benefit THEM. Especially if you have any kind of business expenses, or charitable giving, or whatever… you’re going to want to fill out a long form and itemize everything you can.

Especially now, with the GOP strategists and technicians, operating sub rosa to create a framework for further GOP control (via mechanisms including but not limited to gerrymandering and the push for voter registration), it’s necessary to be ultra vigilant in our circumspection.

In other words: Yes. DO look that gift horse in the mouth.

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This is the Place – Reflections on the attack at Manchester

I have been avoiding reading about the Manchester attack. I know when I’m too close to the edge to look over, and that’s the way I’ve been feeling since I heard about the tragic event. Today, I looked.

As the saying has it, there are eight million stories in the naked city. Manchester, this time, is that city.

One of those stories belongs to eight-year-old Saffie Rose Roussos, the youngest of the victims. She was caught in the blast after having become momentarily separated from her mother and sister, both of whom suffered shrapnel injuries.

Another one of the stories is that of Sorrell Leczkowski, 14 years old, who was with her mother and grandmother. She died. Mother and grandmother are still in hospital, recovering from their wounds.

Not all of the names have yet been released. But for each name, there are countless stories. None of them explain. They merely convey. Those who will survive this incident will recover, more or less, from their physical wounds. There is no recovery from the emotional wounds.

“A return to a normal state of health, mind, or strength.”
“The action or process of regaining possession or control of something stolen or lost.”

A parent who loses a child to illness, or accident, no matter the age of the child, is a changed parent. There is no returning, though there can be a moving on.

But a parent who loses a child, particularly a young child, to an act of atrocity, and worse – their child was there by their own permission or in fact in their very care – not only cannot return, but can never really regain possession or control. That which was stolen, remains stolen. The fault these parents will naturally assume, whether warranted or not – and here, clearly not – will never let them taste sweetness again without tasting bitterness. All the would-have-been-joyful moments to come will forever be tethered to darkness by the fact of the missing essential element: the child.

There is no justification for what happened. There is no explanation that can complete the puzzle of life for the people who were affected. And we have all been affected. The best we can perhaps hope for is to remember. Remember the path we were on. Remember why we were on it. Remember where we thought we were going. Remember who we were with.

For me, this memory is helped along by “This is the Place,” a poem by Tony Walsh, which he so forcefully read in the aftermath of such loss. I leave you with this thought, in the hope that it helps you to come to a better place, as it did me.

Tony Walsh reciting “This is the Place”Tony Walsh reciting 'This is the Place'

Crisis management in the post-truth era

Keep Calm and Carry On
Anyone who has had to manage a group, a company, a department, a family, through a crisis situation, knows that there are two threads that you have to focus on simultaneously.

First (among equals), get things fixed! Stop the hemorrhaging, plug the dikes. So long as the crisis condition persists, the organizational unit’s prime objective cannot be carried out. In order to get back on track, the thing that is happening must be made to stop happening.

The second, which cannot be separated from the first, is to uncover the flaws in the structure that allowed or caused the crisis to occur, in order to stop it right now or to keep it from recurring.

These two missions may be carried out using completely different methodologies, teams, viewpoints, strengths. But they have to be done with a respect for each other’s validity and each other’s process. Both missions must be mindful of the prime objective and their relation to it.

In much of the current discussion among Democrats and other Trump adversaries, the focus seems to be on figuring out what went wrong. Worse, the language rightly used to “talk among ourselves” in that pursuit is being used to by this B-team to try to fight the A-team battle. We are taking critical, perceptual, analytical thinking, and the language that supports it, and using that mindset and vocabulary to wage attack on our adversary. We continue to point out the duplicity, the contradictions, the bad judgement, the poor taste, the inappropriateness, of the adversary, in public. But these are all the same things that we were doing before, which led up to the crisis we now find ourselves in. If the tools proved ineffective in the fight to win the presidency, what makes us think that they will be effective in our current counter-offensive? They will not be.

In order to fight the A-team battle, we need to use the language and tools of that arena. Those terms are set by the winner, not by the loser. We need to step out of our own comfort zone and look to the language of the arena we are in. We are in the post-truth Trumposphere. We have to stop applying rational discourse on the battlefield. Did Trump win on rational discourse? Did he win on having the best go-forward strategy? Did he win on a consistent message of hope and opportunity? Did he win on truth and honesty? No? Then why are we still trying to win by holding his feet to these fires?

If things are ugly in the outward fight, we may need to get ugly. If there is subterfuge, we may need to apply subterfuge. If there is deceit, we may need to deceive.

Electoral College Abnegates Responsibility

The Electoral College vote has now come and gone. Many of us held out hope – even a 1% chance, as I gave it – that the EC would hear the call and would be our last bastion of defense before plunging the country and the world into the Age of Unreason.

I guess they didn’t really even consider changing their votes, as it turned out. To those few who did – in the right direction – thanks.

I have to wonder though where we would be if other departments and agencies did their jobs the way the EC does theirs. Their one job, their entire reason for being, is to ensure that “the office of president will never fall to the lot of any man who is not in an eminent degree endowed with the requisite qualifications.” That’s it, that’s their whole function.

What if the fire department were called to a house on fire and decided, “Well, we all have to go sometime, and the house was already on fire anyway. May as well let it go.”