Crisis management in the post-truth era

Keep Calm and Carry On
Anyone who has had to manage a group, a company, a department, a family, through a crisis situation, knows that there are two threads that you have to focus on simultaneously.

First (among equals), get things fixed! Stop the hemorrhaging, plug the dikes. So long as the crisis condition persists, the organizational unit’s prime objective cannot be carried out. In order to get back on track, the thing that is happening must be made to stop happening.

The second, which cannot be separated from the first, is to uncover the flaws in the structure that allowed or caused the crisis to occur, in order to stop it right now or to keep it from recurring.

These two missions may be carried out using completely different methodologies, teams, viewpoints, strengths. But they have to be done with a respect for each other’s validity and each other’s process. Both missions must be mindful of the prime objective and their relation to it.

In much of the current discussion among Democrats and other Trump adversaries, the focus seems to be on figuring out what went wrong. Worse, the language rightly used to “talk among ourselves” in that pursuit is being used to by this B-team to try to fight the A-team battle. We are taking critical, perceptual, analytical thinking, and the language that supports it, and using that mindset and vocabulary to wage attack on our adversary. We continue to point out the duplicity, the contradictions, the bad judgement, the poor taste, the inappropriateness, of the adversary, in public. But these are all the same things that we were doing before, which led up to the crisis we now find ourselves in. If the tools proved ineffective in the fight to win the presidency, what makes us think that they will be effective in our current counter-offensive? They will not be.

In order to fight the A-team battle, we need to use the language and tools of that arena. Those terms are set by the winner, not by the loser. We need to step out of our own comfort zone and look to the language of the arena we are in. We are in the post-truth Trumposphere. We have to stop applying rational discourse on the battlefield. Did Trump win on rational discourse? Did he win on having the best go-forward strategy? Did he win on a consistent message of hope and opportunity? Did he win on truth and honesty? No? Then why are we still trying to win by holding his feet to these fires?

If things are ugly in the outward fight, we may need to get ugly. If there is subterfuge, we may need to apply subterfuge. If there is deceit, we may need to deceive.

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